Refund policy

Detours & Pit Stops: Our International Return Policy

Here at The Heart of the Mother Road, we’re all about the journey. Most of our gear is made-to-order just for you, ensuring you a unique and fresh, high-quality souvenir to remember your road trip adventures. This custom approach helps us reduce waste and pour our passion into every item.

General Rule: Because each product is crafted on demand, we cannot accommodate returns or exchanges for a change of heart or for buyer's remorse, except where mandated by local law (see Group D below).

When Your Journey Hits a Pothole (Defective Products)

If your item arrives damaged, defective or you received the wrong map entirely (i.e., the incorrect item was sent by us), we are here to help get you back on track with a replacement or refund, subject to the specific rules for your delivery country outlined below.

1. Policy by Country / Region (Mandatory Rights)

Your return eligibility, time limits, and exchange options are strictly determined by the country of delivery, as detailed in **SECTION 20** of our Terms of Service.

Group A: United States of America (USA) & Canada

  • Eligibility: Returns are only granted for defective products.
  • Initiation Window: Customer must email sales@heartofroute66.com within seven (7) days of delivery to report the defect.
  • Return Completion Window: Once written approval is received, the customer has thirty (30) additional calendar days to initiate the return of the product to Heart of the Mother Road.
  • Exchanges: Exchanges and/or store credit are offered as an option for eligible returns.
  • Return Shipping Cost: Covered by Heart of the Mother Road. If applicable, we will email you a shipping label to return the product.

Group B: Australia & New Zealand

  • Eligibility: Returns are only granted for defective products that fail to meet a mandatory consumer guarantee (e.g., faulty or unfit for purpose).
  • Initiation Window: Customer must email sales@heartofroute66.com within seven (7) days of delivery to report the defect.
  • Exchanges: Exchanges are NOT allowed; only refunds for defective products are processed.
  • Return Shipping Cost: Customer pays for the return postage upfront. This cost may be reimbursed if the product is confirmed to be defective, in line with local consumer law. A written request must be submitted to confirm eligibility.

Group C: Singapore & Japan

  • Eligibility: Returns are only granted for defective products.
  • Initiation Window: Customer must email sales@heartofroute66.com within seven (7) days of delivery to report the defect.
  • Exchanges: Exchanges are NOT allowed.
  • Return Shipping Cost: Customer pays for the return postage.

Group D: UK, Serbia, and European Union Countries (The Right of Withdrawal)

For customers in these regions, you have a mandatory right to choose to cancel your order within 14 days for any reason. This right is known as the Right of Withdrawal, under each country's local consumer protection laws.

  • Eligibility: Returns are granted for both defective and non-defective products (example: change of mind).
  • Withdrawal Period: You must email sales@heartofroute66.com of your intention to cancel **within 14 calendar days** from the day you received the last item in your order.
  • Exchanges: Exchanges are NOT guaranteed. A return for a refund must be processed, and a new order must be placed for the desired item.
  • Refund: We refund the full purchase price and the original standard shipping cost.
  • Return Shipping Cost: The customer is responsible for bearing the direct cost of return shipping.

2. How to Flag Us Down for a Return

To start a return or report an issue, send an email to sales@heartofroute66.com with the following:

  • Your Order Number: (e.g., RT66-1234).
  • Photos of the Issue: Include photos of the item, the defect, and the shipping packaging (required for damage claims).
  • A Brief Description: Tell us what went wrong and whether you seek a refund or (if applicable) an exchange. Ensure you have read the refund policy in detail prior to reaching out to us.

If your request is approved, we'll send you written approval and directions for the most scenic route back to us. 

Important: Items sent back to our garage without prior written approval will be refused and discarded, with no refund issued.

Mailing/Returns Address Only:

1308 Stockton Hill Rd.
STE A #295
Kingman, AZ 86401

3. Custom Rides, Final Sales, & Sizing

  • Custom Items (Exclusion): Certain items, including custom-designed or personalized products (e.g., printed with your name or unique text), are a final sale and cannot be returned under any circumstances, including the mandatory Right of Withdrawal in Group D countries.
  • Sizing/Wrong Model: Sizing charts are included for your reference prior to ordering. Made-to-order products cannot be swapped for different sizes. If you are unsure on a product's sizing, or don't see/can't find a sizing chart, please email us at sales@heartofroute66.com prior to ordering to ensure you order the correct size.

4. The Final Destination: Your Refund & Conditions

Once your return pulls into our station, we'll quickly inspect it and let you know if the refund was approved.

  • Conditions for Return: All items must be returned in the same condition as received: unworn, unused, with all original tags attached, and in its original packaging.
  • Refund Processing: If approved, you'll be automatically refunded on your original payment method within 10 business days. Depending on your payment provider, it may take longer to appear on your account or statement.
  • Follow-up: If it has been more than 15 business days since your refund was approved, please contact us at sales@heartofroute66.com. We'll do a 7-point inspection on your engine and find out why the Check Engine light is on. In other words, we'll find out why you haven't received your refund.

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