Most are, yes. All of our apparel (t-shirts, hoodies, sweatshirts, etc.) and drinkware (mugs, glassware) are print-on-demand (POD) items. This means your product is produced specifically for your order only after it is placed, which reduces waste. Exception: Only items explicitly marked as "Handmade" are produced in-house and kept in stock, not made-to-order.

Our return and exchange policy depends on the product type:

• Made-to-Order Items (Apparel & Drinkware): Because these are print-on-demand items created specifically for your order, we do not accept returns or exchanges for buyer's remorse, sizing issues or incorrect selection.
• Handmade Items: Products explicitly marked as "Handmade" are eligible for returns or exchanges.

Exception: We will gladly replace or refund any item (made-to-order or handmade) that is misprinted, damaged, or not as described. Simply email us within 7 days of delivery with your order number and clear photo documentation to start the process.

Mailing/Returns Address Only:1308 Stockton Hill Rd, STE A #295, Kingman, AZ 86401

We are excited to be adding unique, handcrafted souvenirs to our lineup! These items are explicitly marked with the word "Handmade" in the title or product description.

Handmade Return Policy: We are confident you will love these one-of-a-kind products; however, if you do wish to return a handmade item, you must notify us via email at sales@heartofroute66.com within 7 days of delivery.

Eligible Return Reasons:

• The item is damaged or defective upon arrival (as covered by our general Refund Policy).
• You wish to return the item due to buyer's remorse (i.e., you changed your mind).
• You wish to exchange the item for a different item or store credit.

Condition for Return: The item must be returned to us in new, unused condition, complete with all original tags and packaging.

Most orders are produced within 1–5 business days.

Shipping times vary by destination:

• USA: 3–7 business days
  
• International (inc. non-contiguous U.S. states): 3–21 business days
  
  

Tracking information is automatically emailed once your order ships.

Please note that orders sent to non-contiguous states, including Alaska and Hawaii can take additional 1 – 12 business days depending on the carrier and varying conditions including, but not limited to, the weather conditions and time-of-year.

We partner with trusted print providers across the U.S., U.K., and Europe to ensure high-quality fulfillment.

US Sourcing and Production: Our commitment is to the "Heart of the Mother Road." Therefore, we prioritize sourcing the raw products (like the clothing blanks) within the United States whenever possible.

If the raw product must be sourced overseas, we still utilize print providers who fulfill and ship the final decorated order from the US.

Similarly, for UK and Europe orders, we utilize print providers in those respective regions, when available.

Your order is primarily fulfilled at the location closest to your shipping address whenever possible to reduce environmental tolls, delivery time and costs.

Important Note: Not all products are available at every print location. Due to inventory and product specialization, a specific item (e.g., a certain type of glassware or t-shirt) may only ship from a single location (such as the US), even if you are located in another region like Japan or the UK.

Reach us anytime via our Contact Us page or by emailing
📧 sales@heartofthemotherroad.com Please include your order number for faster assistance.

If your product arrives misprinted, damaged, or defective. email us within 7 calendar days of delivery. Include a clear photo, your order number and a brief description of what went wrong.

If your request is approved, we'll send you a prepaid return shipping label (when applicable) and further instructions.

Please note that any items sent back to our business without prior approval will be refused.

Return address: 1308 Stockton Hill Rd. STE A #295 Kingman, AZ 86401

No. We currently ship to the United States (All 50 states + Washington D.C.) Additionally, we ship to Australia, Belgium, Bulgaria, Canada, Croatia, Denmark, Finland, France, Germany (Deutschland), Greece, Hungary, Ireland, Italy, Japan, the Netherlands, New Zealand, Portugal, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom and Vatican City.

Customs or import fees (if any) for any and all countries outside of the United States of America are the responsibility of the buyer.

We offer free shipping on all orders in the U.S. over $25.

We currently only ship to the 50 United States and Washington, D.C. Please note that all other US territories (such as Puerto Rico, American Samoa, Guam, etc.) are excluded from our shipping zones at this time. We are working to add them and will update customers if and when those areas become viable.

Please note that orders sent to non-contiguous states, including Alaska and Hawaii can take additional 7 – 12 business days depending on the carrier and varying conditions such as weather.

Because our items are made to order, we can only modify or cancel your order within 1 hour of purchase. After production begins, changes can’t be made.